Shipping policy

Shipping Policy

Last updated: 07-July-2025

At Fictional Reality, we’re on a mission to deliver joy, wonder, and connection straight to your door (or inbox!). Here’s everything you need to know about how your order gets to you.

Shipping Options

Australia-Wide
We offer the following shipping options at checkout:

  • Standard Shipping (3–7 business days): Flat rate or free for select products

  • Express Shipping (1–3 business days): Optional upgrade for faster delivery

Digital Products
Print-at-home games are delivered instantly via email after purchase. No waiting, no shipping costs.

International Shipping
Currently available to select countries. Shipping times and costs vary based on location. Customs and duties (if any) are the responsibility of the customer.

 Order Processing Time

  • Orders are packed and shipped within 1–2 business days after your order is placed.

  • You’ll receive a confirmation email with tracking once your order is on its way.

Packaging

Our products are carefully packed with eco-conscious materials where possible. Deluxe editions arrive in a sturdy box for a magical unboxing experience, while standard editions ship in a compact envelope to keep things simple.

Missing or Delayed Orders

If your package hasn’t arrived within the expected timeframe:

  1. Double-check the tracking link in your confirmation email.

  2. Reach out to us at info@fictionalreality.com.au and we’ll do our best to investigate.

We know how special your order is, and we’ll do everything we can to make sure it reaches you safe and sound.